Guest Relations Team Leader

The Guest Relations Team Leader is responsible for leading a team of guest relations professionals, ensuring exceptional service and creating memorable experiences for hotel guests. This role requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:
* Supervise and motivate the guest relations team.
* Handle guest inquiries, requests, and complaints promptly and efficiently.
* Ensure guest satisfaction and resolve any issues that arise.
* Coordinate with other departments to provide seamless service.
* Maintain a high level of knowledge about hotel services and local attractions.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and team management abilities.
* Problem-solving and conflict resolution skills.
* Knowledge of guest service principles and hotel operations.