Guest Relations Team Leader
Job Description
<p>The Guest Relations Team Leader is responsible for leading a team of guest relations professionals, ensuring exceptional service and creating memorable experiences for hotel guests. This role requires strong leadership, communication, and problem-solving skills.</p><p>Key Responsibilities:<br/>* Supervise and motivate the guest relations team.<br/>* Handle guest inquiries, requests, and complaints promptly and efficiently.<br/>* Ensure guest satisfaction and resolve any issues that arise.<br/>* Coordinate with other departments to provide seamless service.<br/>* Maintain a high level of knowledge about hotel services and local attractions.</p><p>Required Skills:<br/>* Excellent communication and interpersonal skills.<br/>* Strong leadership and team management abilities.<br/>* Problem-solving and conflict resolution skills.<br/>* Knowledge of guest service principles and hotel operations.</p>The Guest Relations Team Leader is responsible for leading a team of guest relations professionals, ensuring exceptional service and creating memorable experiences for hotel guests. This role requires strong leadership, communication, and problem-solving skills.
Key Responsibilities:
* Supervise and motivate the guest relations team.
* Handle guest inquiries, requests, and complaints promptly and efficiently.
* Ensure guest satisfaction and resolve any issues that arise.
* Coordinate with other departments to provide seamless service.
* Maintain a high level of knowledge about hotel services and local attractions.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and team management abilities.
* Problem-solving and conflict resolution skills.
* Knowledge of guest service principles and hotel operations.
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.