Customer Service Representative
Customer Service•Full Time•2-3 years•Lagos•
Required Skills2 skills
communication skills
analytical skills
Job Description
<p>We are seeking a Customer Service Representative to provide exceptional support to our customers. You will be the first point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction.</p><p>Key Responsibilities:<br/>* Respond to customer inquiries via phone, email, and chat.<br/>* Troubleshoot and resolve customer issues in a timely manner.<br/>* Maintain accurate records of customer interactions and transactions.<br/>* Escalate complex issues to appropriate departments for resolution.<br/>* Provide feedback to improve customer service processes.</p><p>Required Skills:<br/>* Excellent communication skills<br/>* Strong problem-solving abilities<br/>* Ability to work in a fast-paced environment<br/>* Proficiency in using CRM software</p>We are seeking a Customer Service Representative to provide exceptional support to our customers. You will be the first point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Troubleshoot and resolve customer issues in a timely manner.
* Maintain accurate records of customer interactions and transactions.
* Escalate complex issues to appropriate departments for resolution.
* Provide feedback to improve customer service processes.
Required Skills:
* Excellent communication skills
* Strong problem-solving abilities
* Ability to work in a fast-paced environment
* Proficiency in using CRM software