Channels Support Officer
IT Support•3+ years•Lagos•
Job Description
<p>We are seeking a Channels Support Officer to provide technical assistance and support for our various banking channels. The ideal candidate will troubleshoot issues, maintain channel functionality, and ensure seamless customer experiences.</p><p>Key Responsibilities:<br/>* Provide technical support for banking channels, including mobile, online, and ATM.<br/>* Troubleshoot and resolve channel-related issues promptly.<br/>* Monitor channel performance and identify areas for improvement.<br/>* Collaborate with IT teams to implement channel updates and enhancements.</p><p>Required Skills:<br/>* Strong technical troubleshooting skills.<br/>* Knowledge of banking channels and systems.<br/>* Excellent communication and customer service skills.</p>We are seeking a Channels Support Officer to provide technical assistance and support for our various banking channels. The ideal candidate will troubleshoot issues, maintain channel functionality, and ensure seamless customer experiences.
Key Responsibilities:
* Provide technical support for banking channels, including mobile, online, and ATM.
* Troubleshoot and resolve channel-related issues promptly.
* Monitor channel performance and identify areas for improvement.
* Collaborate with IT teams to implement channel updates and enhancements.
Required Skills:
* Strong technical troubleshooting skills.
* Knowledge of banking channels and systems.
* Excellent communication and customer service skills.
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