Channels Support Officer
Job Description
<p>The Channels Support Officer is responsible for providing technical assistance and support for the bank's various electronic channels. This role involves troubleshooting issues, ensuring smooth operation of channels, and maintaining high levels of customer satisfaction.</p><p>Key Responsibilities:<br/>* Provide technical support for online banking, mobile banking, and ATM services.<br/>* Troubleshoot and resolve channel-related issues in a timely manner.<br/>* Monitor channel performance and identify areas for improvement.<br/>* Collaborate with other IT teams to implement channel upgrades and enhancements.</p><p>Required Skills:<br/>* Strong understanding of banking channels and related technologies.<br/>* Excellent problem-solving and troubleshooting skills.<br/>* Good communication and interpersonal abilities.</p>The Channels Support Officer is responsible for providing technical assistance and support for the bank's various electronic channels. This role involves troubleshooting issues, ensuring smooth operation of channels, and maintaining high levels of customer satisfaction.
Key Responsibilities:
* Provide technical support for online banking, mobile banking, and ATM services.
* Troubleshoot and resolve channel-related issues in a timely manner.
* Monitor channel performance and identify areas for improvement.
* Collaborate with other IT teams to implement channel upgrades and enhancements.
Required Skills:
* Strong understanding of banking channels and related technologies.
* Excellent problem-solving and troubleshooting skills.
* Good communication and interpersonal abilities.
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