Helpdesk Engineer
Job Description
<p>We are seeking a Helpdesk Engineer to provide technical assistance and support to our users. The Helpdesk Engineer will be responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring customer satisfaction.</p><p>Key Responsibilities:<br/>* Provide technical support to end-users via phone, email, and in-person.<br/>* Troubleshoot hardware and software issues.<br/>* Install and configure computer systems and applications.<br/>* Document and track support requests in a ticketing system.<br/>* Escalate complex issues to senior support staff.</p><p>Required Skills:<br/>* Excellent problem-solving skills.<br/>* Strong knowledge of computer hardware and software.<br/>* Experience with ticketing systems.<br/>* Excellent communication and interpersonal skills.</p>We are seeking a Helpdesk Engineer to provide technical assistance and support to our users. The Helpdesk Engineer will be responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring customer satisfaction.
Key Responsibilities:
* Provide technical support to end-users via phone, email, and in-person.
* Troubleshoot hardware and software issues.
* Install and configure computer systems and applications.
* Document and track support requests in a ticketing system.
* Escalate complex issues to senior support staff.
Required Skills:
* Excellent problem-solving skills.
* Strong knowledge of computer hardware and software.
* Experience with ticketing systems.
* Excellent communication and interpersonal skills.
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