Technical Support Engineer US Shift

Technical Support•Full-Time•1+ years•Gorakhpur, Uttar pradesh•

Required Skills
13 skills

Strong English communication skills
Desktop Support
Technical Support
IT Support
International Voice Process
client engagement
cloud hosting
remote desktop access
application performance
system configuration
QuickBooks
Drake
Sage

Job Description

Provide technical assistance to clients via phone, email, and chat. Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. Maintain accurate documentation of support tickets and resolutions. Escalate unresolved issues to higher-level technical teams when required. Ensure high customer satisfaction through timely and effective resolution of issues.
Provide technical assistance to clients via phone, email, and chat. Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. Maintain accurate documentation of support tickets and resolutions. Escalate unresolved issues to higher-level technical teams when required. Ensure high customer satisfaction through timely and effective resolution of issues.