Software Delivery and Lead Support Engineer
Engineering•Full Time•5+ years•
Required Skills21 skills
Java EE
Servlets
JMS
ActiveMQ
Tomcat Application Server
HTML5
CSS
JSP
JavaScript
AJAX
jQuery
PostgreSQL
SQL Server
API integration
automated builds
unit testing
performance testing
Agile methodologies
object-oriented design
database design
XML schema
Job Description
Resolve technical support issues efficiently and accurately. Perform log analysis, identify root causes, and implement fixes. Monitor system resources, including JVM and TCP profiling. Manage multi-server environments and optimize performance. Prepare performance reports and prioritize issues based on impact. Provide proactive fault prevention and timely customer support while meeting SLAs.Resolve technical support issues efficiently and accurately.
Perform log analysis, identify root causes, and implement fixes.
Monitor system resources, including JVM and TCP profiling.
Manage multi-server environments and optimize performance.
Prepare performance reports and prioritize issues based on impact.
Provide proactive fault prevention and timely customer support while meeting SLAs.