Customer Experience Executive
Customer Service•Full Time•1-2 years•Remote•
Required Skills3 skills
English
Communication Skills
Problem solving
Job Description
- Answer customer inquiries via phone, email, and in-person. - Direct customers to online resources. - Update customer records in the system, including notes about interactions. - Pitch ideas for improving customer care. - Create and maintain reports about customer interactions. - Attend weekly staff meetings. - Attend brand training. - Participate in team-building activities. - Develop a rapport with customers. - Encourage customers to complete surveys. - Make recommendations to management to improve customer experience.- Answer customer inquiries via phone, email, and in-person.
- Direct customers to online resources.
- Update customer records in the system, including notes about interactions.
- Pitch ideas for improving customer care.
- Create and maintain reports about customer interactions.
- Attend weekly staff meetings.
- Attend brand training.
- Participate in team-building activities.
- Develop a rapport with customers.
- Encourage customers to complete surveys.
- Make recommendations to management to improve customer experience.
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