Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in/check-out process. You will handle inquiries, manage reservations, and assist guests with their needs.

Key Responsibilities:
* Greet guests with a friendly and welcoming attitude.
* Manage guest check-ins and check-outs efficiently.
* Answer phone calls and respond to emails promptly.
* Provide information about hotel services and local attractions.
* Handle guest complaints and resolve issues effectively.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong organizational abilities.
* Ability to multitask and prioritize tasks.
* Proficiency in hotel management software.