Front Desk Agent

We are seeking a Front Desk Agent to manage our front desk operations. You will be the first point of contact for guests, providing excellent customer service and ensuring smooth check-in and check-out processes.

Key Responsibilities:
* Greet guests and handle check-in/check-out procedures.
* Answer phone calls and respond to inquiries.
* Manage reservations and room assignments.
* Provide information about hotel services and local attractions.
* Handle guest complaints and resolve issues.

Required Skills:
* Excellent communication skills
* Strong organizational abilities
* Customer service experience
* Proficiency in using hotel management software