IT End-User Support Specialist
Job Description
<p>We are looking for an IT End-User Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for resolving hardware and software issues, ensuring smooth operation of IT systems, and delivering excellent customer service.</p><p>Key Responsibilities:<br/>* Provide first-level technical support to end-users via phone, email, and in-person.<br/>* Troubleshoot hardware, software, and network issues.<br/>* Install and configure computer systems and applications.<br/>* Document support requests and resolutions in a ticketing system.<br/>* Assist with IT training and onboarding for new employees.</p><p>Required Skills:<br/>* Strong knowledge of Windows and macOS operating systems.<br/>* Experience with troubleshooting hardware and software issues.<br/>* Excellent communication and customer service skills.<br/>* Familiarity with remote support tools.</p>We are looking for an IT End-User Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for resolving hardware and software issues, ensuring smooth operation of IT systems, and delivering excellent customer service.
Key Responsibilities:
* Provide first-level technical support to end-users via phone, email, and in-person.
* Troubleshoot hardware, software, and network issues.
* Install and configure computer systems and applications.
* Document support requests and resolutions in a ticketing system.
* Assist with IT training and onboarding for new employees.
Required Skills:
* Strong knowledge of Windows and macOS operating systems.
* Experience with troubleshooting hardware and software issues.
* Excellent communication and customer service skills.
* Familiarity with remote support tools.
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