Technical support specialist
IT Support•Full Time•1-2 years•Remote•
Required Skills5 skills
troubleshooting
hardware
software
communication skills
presentation skills
Job Description
>Respond to user requests and inquiries through various channels, including phone, email, and provide timely and effective support. >Act as the main point of communication between users and the IT department for all IT-related inquiries. >Diagnose, Research, troubleshoot and identify solutions to software issues. >Properly escalate unresolved issues to software developers. >Provide prompt and accurate feedback to clients. >Refer to internal database or external resources to provide accurate tech solutions. >Ensure all issues are properly logged. >Follow up with clients to ensure their systems are fully functional after troubleshooting. >Prepare accurate and timely reports. >Maintain up-to-date knowledge of company products and services.>Respond to user requests and inquiries through various channels, including phone, email, and provide timely and effective support.
>Act as the main point of communication between users and the IT department for all IT-related inquiries.
>Diagnose, Research, troubleshoot and identify solutions to software issues.
>Properly escalate unresolved issues to software developers.
>Provide prompt and accurate feedback to clients.
>Refer to internal database or external resources to provide accurate tech solutions.
>Ensure all issues are properly logged.
>Follow up with clients to ensure their systems are fully functional after troubleshooting.
>Prepare accurate and timely reports.
>Maintain up-to-date knowledge of company products and services.