Customer Support Specialist
Required Skills4 skills
Job Description
<p>We are seeking a Customer Support Specialist to provide exceptional service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various channels.</p><p>Key Responsibilities:<br/>* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.<br/>* Troubleshoot and resolve customer issues, escalating complex problems as needed.<br/>* Maintain accurate records of customer interactions and resolutions.<br/>* Proactively identify and address potential customer concerns.<br/>* Collaborate with other teams to ensure seamless customer experience.</p><p>Required Skills:<br/>* Strong communication skills.<br/>* Proficiency in Arabic and English.<br/>* Ability to handle clients professionally.<br/>* Efficient problem-solving skills.</p>We are seeking a Customer Support Specialist to provide exceptional service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various channels.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Troubleshoot and resolve customer issues, escalating complex problems as needed.
* Maintain accurate records of customer interactions and resolutions.
* Proactively identify and address potential customer concerns.
* Collaborate with other teams to ensure seamless customer experience.
Required Skills:
* Strong communication skills.
* Proficiency in Arabic and English.
* Ability to handle clients professionally.
* Efficient problem-solving skills.
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