Technical Support Engineer
Technical Support•Full Time•2-4 years•
Required Skills6 skills
Electrical Engineering
Mechanical Engineering
Electronics Engineering
Team Player
Multitasking
Organizational Skills
Job Description
<p>We are looking for a Technical Support Engineer to provide technical assistance to our customers. You will diagnose and resolve technical issues, document solutions, and ensure customer satisfaction.</p><p>Key Responsibilities:<br/>* Provide technical support via phone, email, and chat<br/>* Troubleshoot and resolve hardware and software issues<br/>* Document solutions and create knowledge base articles<br/>* Escalate complex issues to senior engineers<br/>* Ensure customer satisfaction through effective communication and problem-solving</p><p>Required Skills:<br/>* Bachelor's degree in Engineering or related field<br/>* Strong problem-solving skills<br/>* Excellent communication skills<br/>* Experience with home appliances</p>We are looking for a Technical Support Engineer to provide technical assistance to our customers. You will diagnose and resolve technical issues, document solutions, and ensure customer satisfaction.
Key Responsibilities:
* Provide technical support via phone, email, and chat
* Troubleshoot and resolve hardware and software issues
* Document solutions and create knowledge base articles
* Escalate complex issues to senior engineers
* Ensure customer satisfaction through effective communication and problem-solving
Required Skills:
* Bachelor's degree in Engineering or related field
* Strong problem-solving skills
* Excellent communication skills
* Experience with home appliances