Technical Support Sr. Specialist
Operations•Fresher•
Job Description
<p>We are seeking a Technical Support Sr. Specialist to provide advanced technical assistance and resolve complex customer issues. This role requires in-depth product knowledge, strong troubleshooting skills, and the ability to mentor junior support staff.</p><p>Key Responsibilities:<br/>* Provide expert-level technical support to customers via phone, email, and chat.<br/>* Troubleshoot complex technical issues and develop innovative solutions.<br/>* Escalate critical issues to the development team and track progress.<br/>* Mentor and train junior support staff.</p><p>Required Skills:<br/>* Extensive experience in technical support.<br/>* Strong problem-solving and analytical skills.<br/>* Excellent communication and leadership skills.</p>We are seeking a Technical Support Sr. Specialist to provide advanced technical assistance and resolve complex customer issues. This role requires in-depth product knowledge, strong troubleshooting skills, and the ability to mentor junior support staff.
Key Responsibilities:
* Provide expert-level technical support to customers via phone, email, and chat.
* Troubleshoot complex technical issues and develop innovative solutions.
* Escalate critical issues to the development team and track progress.
* Mentor and train junior support staff.
Required Skills:
* Extensive experience in technical support.
* Strong problem-solving and analytical skills.
* Excellent communication and leadership skills.
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