We are seeking a highly motivated and experienced Call Centre Supervisor to lead our team. The ideal candidate will be responsible for overseeing daily operations, ensuring excellent customer service, and managing call volumes effectively.

Key Responsibilities:
* Monitor and evaluate call center performance to maintain quality service.
* Train, coach, and mentor call center staff to achieve performance goals.
* Manage high call volumes and resolve complex customer issues.
* Implement strategies to improve call center efficiency and customer satisfaction.
* Ensure adherence to company policies and procedures.

Required Skills:
* Strong communication and leadership skills.
* Experience with healthcare-related software and systems.
* Ability to manage and motivate a team.
* Excellent problem-solving abilities.