The Concierge Team Leader is responsible for leading a team of concierge staff, providing exceptional guest services, and ensuring smooth operations of the concierge desk. This role requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:
* Supervise and train concierge team members.
* Assist guests with inquiries, reservations, and recommendations.
* Coordinate transportation and other services for guests.
* Handle guest complaints and resolve issues promptly.
* Maintain knowledge of local attractions and events.

Required Skills:
* Leadership and team management
* Excellent communication and interpersonal skills
* Problem-solving and decision-making abilities
* Knowledge of local area and guest service standards