The Concierge Team Leader is responsible for leading and coordinating the concierge team to provide exceptional service to hotel guests. This role involves assisting guests with information, reservations, and other requests to ensure a memorable and enjoyable stay.

Key Responsibilities:
* Supervise and train concierge staff.
* Assist guests with information about local attractions, restaurants, and transportation.
* Make reservations for guests at restaurants, tours, and events.
* Handle guest requests and complaints promptly and professionally.
* Maintain a high level of knowledge about hotel services and local amenities.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong organizational and problem-solving abilities.
* Knowledge of local attractions and services.
* Ability to lead and motivate a team.