Handle customer inquiries via phone, email, and in-person interactions Provide efficient and effective services aligned with company policies and standards Coordinate and follow up with operations teams to fulfill client requests accurately Ensure high standards of customer service and timely resolution of complaints Prepare regular reports on customer interactions, feedback, and service performance Identify areas for process improvement based on customer feedback and operational insights Maintain compliance with company policies, local regulations, and HSE standards Support the CRM system by updating customer records and tracking service requests Build strong relationships with clients to enhance loyalty and satisfaction Assist in training new team members on customer service protocols and CRM usage