TalentAQ

TalentAQ

Customer Care Executive

Customer Service•1-3 years•

Required Skills
7 skills

email
chat
phone support
customer satisfaction
Zendesk
Freshdesk
communication

Job Description

Handle email/chat/phone queries on products, sizing, orders & returns Resolve issues with empathy and maintain high CSAT Liaise with ops, dispatch & production for quick resolutions Share feedback to improve products & processes
Handle email/chat/phone queries on products, sizing, orders & returns Resolve issues with empathy and maintain high CSAT Liaise with ops, dispatch & production for quick resolutions Share feedback to improve products & processes

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