We are looking for a Customer Experience Manager to ensure exceptional customer service and satisfaction. The Customer Experience Manager will handle escalations and implement customer-centric strategies and monitor service metrics and optimize processes.

• Ensure exceptional customer service and satisfaction.
• Handle escalations and implement customer-centric strategies.
• Monitor service metrics and optimize processes.
• Develop and implement customer feedback mechanisms.

Required Skills:

• Excellent problem-solving skills.
• Strong analytical skills.
• Exceptional communication and interpersonal skills.