Job Overview

We are seeking a dedicated Customer Experience Manager to ensure exceptional customer service and satisfaction. The Customer Experience Manager will be responsible for handling escalations, implementing customer-centric strategies, and monitoring service metrics to optimize processes. This role requires a strong focus on customer satisfaction and continuous improvement.

Key Responsibilities

• Ensure exceptional customer service and satisfaction.
• Handle customer escalations and resolve issues.
• Implement customer-centric strategies and initiatives.
• Monitor service metrics and identify areas for improvement.
• Optimize customer service processes and procedures.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer service experience and knowledge.
• Analytical skills for monitoring service metrics.