We are seeking a Customer Onboarding Specialist to guide new customers through the initial setup and training process. This role ensures a smooth and successful onboarding experience, setting the stage for long-term customer satisfaction and retention.
Key Responsibilities:
* Conduct onboarding sessions to educate customers on product features and best practices.
* Provide technical assistance and troubleshooting during the onboarding phase.
* Develop and maintain onboarding documentation and training materials.
* Collaborate with sales and support teams to ensure a seamless customer experience.
Required Skills:
* Excellent communication and presentation skills.
* Strong problem-solving abilities.
* Proficiency in CRM and onboarding software.
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