The Customer Service Representative is responsible for providing excellent service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves communicating with customers through various channels, including phone, email, and chat.

Key Responsibilities:
* Respond to customer inquiries and provide accurate information.
* Resolve customer complaints and issues in a timely manner.
* Process orders, returns, and exchanges.
* Maintain customer records and update account information.
* Escalate complex issues to appropriate personnel.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving and conflict-resolution skills.
* Ability to multitask and prioritize tasks effectively.
* Proficiency in using customer service software and tools.