We are building an exciting new department within our well-established Durable Medical Equipment (DME) company based in New York. We are looking for a Customer Service Representative with a strong background in DME, excellent communication skills, and hands-on experience with platforms like Brightree and SNAP. If youre passionate about helping patients, solving problems, and working with purpose-driven teams, wed love to hear from you. What Youll Do: Handle inbound and outbound calls with patients, healthcare providers, and insurance companies Respond to customer inquiries via email and social media platforms in a timely and professional manner Use Brightree and SNAP to process patient orders, collect required documents, and manage workflows Work within Shopify for order tracking and customer support (training provided if needed) Support patients specifically with CPAP equipment setup, order verification, and documentation requirements Ensure compliance with Medicare/Medicaid and private insurance requirements for DME documentation Collaborate with internal teams to track orders, resolve delivery issues, and provide exceptional support What Were Looking For: - 12 years of customer service experience with a U.S.-based company - Brightree experience is a must - DME knowledge is a must - Experience with SNAP DME software is a big plus - CPAP knowledge is a big plus - Fluent spoken and written English communication - Strong problem-solving skills and a Can Do attitude - High attention to detail and ability to work independently without supervision - Fast learner, tech-savvy, and able to adapt to new systems quickly What We Offer: Opportunity to grow with a new and expanding department Supportive and professional team environment Flexible schedule aligned with U.S. business hours