We are seeking a Customer Service Representative fluent in Mandarin and Cantonese to join our team in Penang, Malaysia. The ideal candidate will be responsible for providing exceptional customer service to our Mandarin and Cantonese-speaking clients. This is a full-time position that requires on-site work. Key Responsibilities: - Communicate effectively with customers in Mandarin and Cantonese to address inquiries, resolve issues, and provide product information. - Utilize problem-solving skills to handle customer complaints and ensure customer satisfaction. - Multitask efficiently to manage incoming calls, emails, and chat inquiries. - Collaborate with internal teams to escalate complex issues and provide timely resolutions. - Maintain accurate records of customer interactions and transactions.