Address and resolve customer inquiries while upselling products through chat within a growing customer base Understand and connect with various customer needs and situations Deliver resolutions and consultations using innovative solutions in a professional, friendly, and confident manner Stay informed about client processes, industry standards, technology applications, tools, and products Use client-provided tools and applications to manage and support customer interactions effectively Redirect customers to the appropriate departments when necessary Perform accurate data entry, documentation, and case management Collaborate with team members in a dynamic, team-oriented environment Meet and exceed performance metrics and goals consistently Strong English communication skills are required Candidates with sales experience are strongly encouraged to apply This role focuses entirely on sales, technical support, and account management.