We are seeking a highly skilled Customer Service Representative (CSR) with a strong US accent to join our team in Lahore (DHA Phase 5). The ideal candidate must have at least 3 years of experience in the BPO industry and a proven track record of handling international customers professionally. Key Responsibilities: Provide exceptional customer service to US-based clients via phone, email, and chat. Handle customer inquiries, complaints, and support requests efficiently. Maintain a high level of professionalism and empathy while dealing with customers. Follow up with customers to ensure issue resolution and customer satisfaction. Document and update customer records with accurate information. Collaborate with internal teams to provide timely solutions to customers. Meet and exceed KPIs and performance metrics set by the company.