TalentAQ

TalentAQ

Customer Service Representative

Customer ServiceFull-time2-5 yearsIkate, Lekki

Required Skills
7 skills

customer care
guest relations
communication skills
upselling
organizational skills
multitasking
CRM

Job Description

<p>We are looking for a Customer Service Representative to provide excellent customer service and promote customer satisfaction. The ideal candidate will be passionate about helping customers and ensuring their needs are met efficiently and effectively.</p><p>Key Responsibilities:<br/>* Respond to customer inquiries via phone, email, and chat.<br/>* Resolve customer complaints and issues in a timely manner.<br/>* Process orders, forms, applications, and requests.<br/>* Maintain customer records and update account information.<br/>* Identify and escalate priority issues to the appropriate team.</p><p>Required Skills:<br/>* Strong communication and interpersonal skills.<br/>* Proficiency in using CRM systems.<br/>* Excellent problem-solving abilities.<br/>* Ability to multitask and manage time effectively.</p>

We are looking for a Customer Service Representative to provide excellent customer service and promote customer satisfaction. The ideal candidate will be passionate about helping customers and ensuring their needs are met efficiently and effectively.

Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Resolve customer complaints and issues in a timely manner.
* Process orders, forms, applications, and requests.
* Maintain customer records and update account information.
* Identify and escalate priority issues to the appropriate team.

Required Skills:
* Strong communication and interpersonal skills.
* Proficiency in using CRM systems.
* Excellent problem-solving abilities.
* Ability to multitask and manage time effectively.

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