We are seeking a dedicated Customer Service Representative to provide exceptional support to our clients. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Troubleshoot and resolve customer complaints and issues efficiently.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with other team members to improve customer service processes.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Proficiency in using CRM software.
* Ability to work in a fast-paced environment.
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