The Reservation and Ticketing team is responsible for providing support to clients, travel agents, and passengers by handling inquiries primarily through inbound channels (approximately 90% inbound inquiries and 10% back-office tasks). Communication is conducted via phone, email, and chat. Key Responsibilities: Respond promptly to incoming calls, emails, and chats. Identify customer needs, clarify concerns, research issues, and provide effective solutions or alternatives. Build strong customer relationships by delivering exceptional service. Safeguard customer privacy and protect sensitive information. Meet individual and team performance targets, both qualitative and quantitative. Efficiently manage inquiries, ranging from simple to complex, within designated timeframes.