We are seeking a Customer Service Support Advisor to provide exceptional support to our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Troubleshoot and resolve customer issues in a timely manner.
* Maintain accurate records of customer interactions and transactions.
* Escalate complex issues to appropriate departments.
* Provide feedback to improve customer service processes.
Required Skills:
* Excellent communication skills
* Strong problem-solving abilities
* Customer handling experience
* Ability to work in a fast-paced environment
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