The Customer Service Representative provides support to customers by addressing inquiries, resolving complaints, and processing orders. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude. The ideal candidate is patient, empathetic, and able to handle a high volume of customer interactions.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Resolve customer complaints and issues in a timely manner.
* Process orders, returns, and exchanges.
* Provide product and service information to customers.
* Maintain accurate customer records.
Required Skills:
* Customer Service
* Communication Skills
* Problem-Solving
* Active Listening
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