<ul><li>Client Onboarding<ul><li>Onboarding new customers by scheduling training of the product at different levels for the staff, managers and owners</li><li>Communicating with third parties to ensure fast user registration process</li></ul></li><li>Client Support<ul><li>Proactively identify and address potential customer issues or concerns to prevent churn</li><li>Develop and implement strategies to mitigate customer risks and improve overall satisfaction</li><li>Visit customers and schedule conference calls that give them customized training on how their product can be used to meet their needs</li></ul></li><li>Client Communication<ul><li>Building and nurturing strong client relationships through effective communication, problem-solving, and a deep understanding of customer needs</li><li>Gather feedback and insights on the overall experience of using the product</li><li>Ensuring overall satisfaction, retention, and growth of our customer base</li><li>Analysis of client performance and recommendations for improvement of product adoption</li></ul></li></ul>
Client Onboarding
Onboarding new customers by scheduling training of the product at different levels for the staff, managers and owners
Communicating with third parties to ensure fast user registration process
Client Support
Proactively identify and address potential customer issues or concerns to prevent churn
Develop and implement strategies to mitigate customer risks and improve overall satisfaction
Visit customers and schedule conference calls that give them customized training on how their product can be used to meet their needs
Client Communication
Building and nurturing strong client relationships through effective communication, problem-solving, and a deep understanding of customer needs
Gather feedback and insights on the overall experience of using the product
Ensuring overall satisfaction, retention, and growth of our customer base
Analysis of client performance and recommendations for improvement of product adoption