We are seeking a dedicated and professional Customer Support Specialist to join our team in Karachi. This role requires exceptional communication skills, strong problem-solving abilities, and a commitment to delivering high-quality service across multiple channels. Key Responsibilities: Manage customer queries and complaints via email, live chat, phone, and social media with accuracy and empathy. Provide timely and accurate information on products, services, subscriptions, and rewards. Ensure compliance with company SOPs, data privacy, and communication guidelines. Document, escalate, and follow up on issues with relevant teams, ensuring timely resolution within SLAs. Support customers with account management tasks while continuously identifying opportunities to enhance user experience. What We’re Looking For: Strong written and verbal communication skills. Customer-centric mindset with professionalism and empathy. Experience with CRM, ticketing, or support platforms (preferred). Ability to manage multiple tasks in a fast-paced environment. Flexibility to work beyond standard office hours, including weekends and public holidays if required.