Welcoming guests with warmth and professionalism Handling check-in and check-out procedures efficiently Answering phone calls and managing guest inquiries promptly Using property management systems (PMS) to update guest records Processing payments and issuing invoices accurately Coordinating guest requests and assisting with concierge services Managing daily reservations and walk-in guests Handling mail, packages, and messages for guests Coordinating with housekeeping and other departments to ensure guest satisfaction