We are seeking a Front Office Associate to provide exceptional customer service and support at our front desk. You will be responsible for greeting guests, handling check-ins and check-outs, and addressing guest inquiries and requests.

Key Responsibilities:

• Greet guests upon arrival and provide a warm welcome.
• Manage check-in and check-out procedures efficiently.
• Answer phone calls and respond to emails promptly.
• Provide information about hotel services and local attractions.
• Handle guest complaints and resolve issues effectively.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in hotel management software.