Job Overview

We are seeking a friendly and professional Front Office Associate to provide exceptional service to our guests at our resort. The ideal candidate will be responsible for greeting guests, handling check-ins and check-outs, and providing information and assistance to ensure a pleasant stay. This role requires excellent communication skills and a customer-focused approach.

Key Responsibilities

• Greet guests and provide a warm welcome.
• Handle check-ins and check-outs efficiently.
• Answer guest inquiries and provide information about the resort and local area.
• Handle guest complaints and resolve issues promptly.
• Maintain a clean and organized front desk area.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of hotel operations and procedures.