Job Overview

We are looking for a friendly and efficient Front Office Associate to manage guest check-ins, check-outs, and inquiries. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth and welcoming experience.

Key Responsibilities

• Greet guests with a warm and welcoming attitude.
• Manage the check-in and check-out process efficiently.
• Answer phone calls and respond to guest inquiries.
• Provide information about hotel services and local attractions.
• Handle guest complaints and resolve issues promptly.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Ability to multitask and work under pressure.
• Proficiency in hotel management software.