Job Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure exceptional guest service. The ideal candidate will be responsible for managing all front office operations, including check-in/check-out processes, guest inquiries, and staff training. Strong communication and organizational skills are essential for this role.

Key Responsibilities

• Manage and train front office staff.
• Ensure efficient check-in and check-out processes.
• Handle guest inquiries and resolve complaints.
• Monitor front office budget and expenses.
• Maintain a high level of guest satisfaction.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and leadership abilities.
• Proficiency in hotel management software.
• Problem-solving and conflict resolution skills.