Job Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure exceptional guest service. The ideal candidate will be responsible for managing all front office operations, including check-in/check-out processes, guest inquiries, and staff training. Strong communication skills and a customer-focused approach are essential for this role.

Key Responsibilities

• Supervise and train front office staff to provide excellent customer service.
• Manage check-in and check-out procedures efficiently.
• Handle guest complaints and resolve issues promptly.
• Ensure accurate billing and payment processing.
• Maintain a welcoming and professional front desk environment.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in hotel management systems.
• Customer service oriented.