Job Overview

We are looking for a dedicated and experienced Front Office Supervisor to oversee the front desk operations and ensure exceptional guest service. The Front Office Supervisor will be responsible for supervising staff, managing guest check-ins and check-outs, and resolving guest inquiries and complaints. This role requires strong leadership skills and a commitment to providing excellent service.

Key Responsibilities

• Supervise and train front office staff.
• Manage guest check-ins and check-outs efficiently.
• Handle guest inquiries and resolve complaints promptly.
• Ensure compliance with company policies and procedures.
• Monitor and maintain front desk appearance and cleanliness.

Required Skills

• Excellent leadership and management skills.
• Strong problem-solving abilities.
• Exceptional customer service skills.
• Good communication and interpersonal skills.