Job Overview

We are seeking a friendly and professional Front Office Associate to provide exceptional guest service at our front desk. The Front Office Associate will be responsible for greeting guests, managing check-ins and check-outs, answering inquiries, and providing information about hotel services and local attractions. This role requires excellent communication skills and a commitment to providing a positive guest experience.

Key Responsibilities

• Greet guests and provide a warm welcome.
• Manage guest check-ins and check-outs efficiently.
• Answer guest inquiries and provide information.
• Handle guest requests and resolve complaints promptly.
• Maintain a clean and organized front desk area.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Proficiency in computer systems.
• Ability to multitask and work efficiently.