The Guest Relations Team Leader is responsible for leading a team of guest relations staff to provide exceptional service and create memorable experiences for hotel guests. This role involves managing guest interactions, resolving issues, and ensuring guest satisfaction.

Key Responsibilities:
* Supervise and train guest relations team members.
* Handle guest inquiries, requests, and complaints promptly.
* Ensure personalized service and attention to detail for all guests.
* Coordinate with other departments to fulfill guest needs.
* Monitor guest feedback and implement improvements.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and team management abilities.
* Proficiency in guest relations software.
* Ability to handle difficult situations with empathy.