We are seeking a Hardware Support Specialist to provide technical assistance to our organization's hardware infrastructure. The ideal candidate will possess strong problem-solving skills and a solid understanding of computer hardware components.
Key Responsibilities:
* Diagnose and resolve hardware issues on desktops, laptops, and peripherals.
* Install, configure, and maintain hardware systems.
* Provide technical support to end-users via phone, email, or in-person.
* Document hardware issues and resolutions in a knowledge base.
* Collaborate with other IT teams to ensure seamless hardware operations.
Required Skills:
* Proven experience in hardware troubleshooting and repair.
* Proficiency in operating systems such as Windows and macOS.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
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