Lead and manage the customer service team effectively. Oversee CRM systems and ensure excellent customer relationship management. Develop, update, and implement customer service policies and processes. Train and develop customer service staff to maintain high standards. Handle escalated customer complaints and ensure timely resolution. Conduct regular quality checks and manage customer feedback. Execute client feedback surveys and analyze results. Maintain comprehensive data records and reports. Integrate AI technologies into CRM platforms. Ensure full compliance with applicable regulations and service standards.