Overview

We are seeking a dedicated Healthcare Customer Service Representative to provide exceptional support to our patients and clients. The Customer Service Representative will handle inquiries, resolve issues, and ensure a positive experience for everyone who interacts with our organization. The ideal candidate will have excellent communication skills, a strong customer focus, and the ability to work effectively in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide information about healthcare services and products.
• Maintain accurate customer records and documentation.
• Escalate complex issues to appropriate personnel.

Required Skills

• Customer service experience.
• Communication skills.
• Problem-solving skills.
• Remote work experience.