Job Overview

We are seeking a friendly and professional Healthcare Customer Service Representative to provide exceptional service to our members and patients. The Customer Service Representative will be responsible for answering inquiries, resolving issues, and providing information about healthcare services and benefits. This role requires excellent communication skills and a commitment to customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information about healthcare services, benefits, and eligibility.
• Resolve customer complaints and issues in a timely and professional manner.
• Process enrollments, claims, and other administrative tasks.
• Maintain accurate records of customer interactions and transactions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in computer applications and customer service software.
• Knowledge of healthcare terminology and procedures.