Job Overview

We are looking for a dedicated Healthcare Customer Service Representative to provide exceptional support to our patients and members. The Customer Service Representative will handle inquiries, resolve issues, and ensure a positive experience for everyone we serve. This role requires excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about healthcare services and benefits.
• Resolve customer complaints and issues in a timely manner.
• Document all customer interactions and resolutions.
• Collaborate with other departments to ensure customer satisfaction.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer systems and software.
• Knowledge of healthcare terminology and procedures.